Contact Center Architect

Our expertise is in contact center technology. We follow time proven contact center assessment process and methodolgy.

Listen, Understand and Solve. We are proud of our matured ability to quickly understand our customers' requirements and unambiguously propose the right technological solution.

We are vendor agnostic. Our clients' requirements will guide us to the right solution.

We have current and former clients who will speak for us.

Our services include:

Call center technology acquisition & deployment New call center technology design and deployment. On-shore, Near-shore, Off-shore call center deployment. Call center vendor selection and recommendation process. Creating RFP, reviewing responses, and provide vendor agnostic recommendation. Deliver a contact center architectural blue print Analysis and delivery of capacity planning. Voice and data bandwidth allocation process. VoIP based contact center design and deployment. MPLS, SIP, H.323 service acquisiton and enablement. Perform a reliable end-to-end stress and capacity test.