Core expertise and Technical skills

Our expertise extends from expert-level knowledge to broad hands-on experience in wide telecom areas:

Call center & ETL technologies Avaya® (AES, SAL, CM, IC, VPMS®) Cisco Siebel® Genesys® Informatica® Aspect® Call Center VoIP or TDM based Call centers Covergence®, ACME Packet®. MPLS, SIP and H.323 architecture. Communication protocol design and device driver implementation Motorola (MC series) Dallas Semiconductor (DSxx) ST Microelectronics (STxx) Hitachi (HDxxxx) Texas Instrument (TMSxxx) Cirrus Logic (CSxxxx)

Telecom Business Processes Network Inventory. TIRKS, WFA and LFACS. Telecom contract review. Work order management. Access to host legacy systems. Computer Telephony Integration Edify CT-Connect Interactive Voice Response Dialogic® Avaya Voice Portal® Genesys Voice Portal® Nortel® Periphonics®, MPS® Speech Technologies Nuance NICE